
Managing Difficult Conversations
December 16, 2021 - December 15, 2024

Difficult conversations within the workplace are a reality for most people today – especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, resolving employee conflicts or handling a sensitive customer service issue – this workshop will equip your team with the communication skills required to masterfully manage even the most difficult conversations with greater authority, empathy and control.
Through this workshop participants will:
- Become more confident when dealing with stressful situations.
- Learn how to stay in control in highly charged scenarios.
- Understand the mind / body connection and its role in communication.
- Understand the importance of boundaries and structure.
- Understand the importance of empathy when delivering bad news.
- Learn the impact of Grounding & Breath Control on Stress Management.
- Understand the role of emotions in stressful situations
- Learn active listening techniques
- Learn how to build rapport with your audience
ROLEPLAYING WITH PROFESSIONAL ACTORS
To bring real-world scenarios to life, upon request we can incorporate role-playing exercises with professional actors where participants can apply their newly acquired communication skills – with ongoing guidance and feedback from our Senior Tutor.
This course is also available as part of our bespoke Elevate programme.
Details
- Start:
- December 16, 2021
- End:
- December 15, 2024
- Event Categories:
- Leadership Training For Groups, Training for Groups
- Event Tags:
- Difficult Conv
Venue
- The Lir National Academy of Dramatic Art
- Trinity Technology and Enterprise Campus, Pearse Street
Dublin, D02 HW24 Ireland
Organizer
- The Lir At Work
- Phone:
- (01) 8962559
- Email:
- liratwork@thelir.ie
Other
- Duration Options
- One-Hour Masterclass Two Hour Sprint Session Half-Day Workshop One - Two Day Workshop Twelve Week Programme
- Delivery Options
- In Company The Lir Academy Online
- Enquire Now
- liratwork@thelir.ie