Trinity College Dublin
Trinity College Dublin

Managing Difficult Conversations

Mastering Difficult Conversations

Managing difficult conversations within the workplace are a reality for most people today, especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, dealing with a difficult colleague or handling a sensitive customer service issue, this work shop will equip your team with the communication skills required to masterfully manage even the most difficult conversations.

Check out our Managing Difficult Conversations training course below or contact a member of our team to discuss your teams bespoke leadership training package.

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Managing Difficult Conversations

December 16, 2021 - December 15, 2022

Two class participants having a conversation facing one another

Difficult conversations within the workplace are a reality for most people today – especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, resolving employee conflicts or handling a sensitive customer service issue – this workshop will equip your team with the communication skills required to masterfully manage even the most difficult conversations with greater authority, empathy and control.

Through this workshop participants will:

  • Become more confident when dealing with stressful situations.
  • Learn how to stay in control in highly charged scenarios.
  • Understand the mind / body connection and its role in communication.
  • Understand the importance of boundaries and structure.
  • Understand the importance of empathy when delivering bad news.
  • Learn the impact of Grounding & Breath Control on Stress Management.
  • Understand the role of emotions in stressful situations
  • Learn active listening techniques
  • Learn how to build rapport with your audience

ROLEPLAYING WITH PROFESSIONAL ACTORS

To bring real-world scenarios to life, upon request we can incorporate role-playing exercises with professional actors where participants can apply their newly acquired communication skills – with ongoing guidance and feedback from our Senior Tutor.   

This course is also available as part of our bespoke Elevate programme.

Details

Start:
December 16, 2021
End:
December 15
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Venue

The Lir National Academy of Dramatic Art
Trinity Technology and Enterprise Campus, Pearse Street
Dublin, D02 HW24 Ireland

Organizer

The Lir At Work
Phone:
(01) 8962559
Email:
liratwork@thelir.ie

Other

Duration Options
One-Hour Masterclass Two Hour Sprint Session Half-Day Workshop One - Two Day Workshop Twelve Week Programme
Delivery Options
In Company The Lir Academy Online
Enquire Now
liratwork@thelir.ie

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