Managing Difficult Conversations
The Lir National Academy of Dramatic Art Trinity Technology and Enterprise Campus, Pearse Street, DublinDifficult conversations within the workplace are a reality for most people today – especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, resolving employee conflicts or handling a sensitive customer service issue – this workshop will equip your team with the communication skills required to …